What do I do if my item is faulty?

If you have received a faulty item in your order, you may of course return it to us at no extra cost and order it anew for the same price. You can return an item to us with the return label and return slip enclosed with your parcel. Please make sure to note down the correct return reason code on the return slip, so you will not be charged for the return shipping.

However, we advise you to reach out to our Customer Service team personally in these cases, so they can tailor an individual solution for you.

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